At AKASH Stores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 7 days from the date of delivery if:
- The product is unused and unwashed.
- Original tags and labels are attached.
- The product is returned in its original packaging.
- The item is in its original condition without damage.
Returns requested after the eligible return period may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Innerwear and intimate apparel
- Personal care products
- Socks and hosiery (if opened)
- Used, washed, or damaged products
- Customized or personalized items
- Gift cards and promotional items
3. Wrong, Damaged or Defective Products
If you receive:
- A damaged product
- A defective item
- An incorrect product
- An item with missing parts
Please contact us within 48 hours of delivery with clear photos and your order number.
After verification, we will arrange a replacement or refund at no additional cost.
4. Exchange Policy
Products can be exchanged for:
- Different size
- Different color (subject to availability)
- Defective products
Exchanges are processed only after the returned item passes our quality inspection.
5. Refund Policy
Refunds are initiated after the returned product has been received and inspected.
Approved refunds will be credited to the original payment method within 5–7 business days. The actual credit time may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved method after collecting the required account details.
6. Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.
7. Return Process
To request a return:
- Contact our customer support team.
- Share your order number and reason for the return.
- Attach photos if the item is damaged, defective, or incorrect.
- Follow the instructions provided by our support team.
After approval, we will arrange a pickup where service is available or guide you through the return process.
8. Return Shipping
- If the return is due to a damaged, defective, or incorrect product, AKASH Stores will bear the return shipping cost.
- If the return is due to a change of mind, incorrect size selection, or any customer-related reason, return shipping charges may apply.
9. Quality Inspection
All returned products undergo a quality inspection upon receipt.
If the product does not meet the return eligibility criteria, the return request may be declined and the product may be sent back to the customer.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
If you still need assistance, please contact our customer support team.
11. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
AKASH Stores